Description
xShipping & Return
xShipping Policy
This policy applies to orders within the United States. It is designed to ensure that you have a comprehensive understanding of our shipping policies and procedures. By placing an order on this store, you acknowledge and agree to the guidelines outlined below.
1. Shipping Costs
Enjoy complimentary shipping for all orders.
2. Transit, Handling & Order Cut-Off Time
Our shipments are typically in transit for 3 to 4 business days from Monday to Friday.
Order cut-off time is 05:00 PM.
Order handling time is 1-2 business days from Monday to Friday.
3. Change of Address
We regret that we are unable to modify the delivery address once an order is in transit. If you require a change in the delivery location, kindly contact us within 24 hours of placing your order at zayjeweler@gmail.com or call us at +1 817-715-3085.
4. Tracking
Upon shipment, your order will be provided with a tracking number, enabling you to monitor its progress until it reaches you. To track your order, click here.
5. Parcels Damaged In Transit
If you discover that a package has sustained damage during transit, we kindly request that you reject the package from the courier, if possible. Subsequently, please contact our customer service. If the package was delivered in your absence, we urge you to contact customer service for further guidance.
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